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Updated Salesforce Certified Revenue Cloud Consultant Questions Cram - Rev-Con-201 Pdf Review & Salesforce Certified Revenue Cloud Consultant Examboost Vce
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Salesforce Certified Revenue Cloud Consultant Sample Questions (Q108-Q113):
NEW QUESTION # 108
On the final day of User Acceptance Testing (UAT), a critical issue is discovered. The tester believes the critical issue is a bug, while the developer asserts it is working as designed. The business representative suspects a training issue, and the project manager views the critical issue as scope creep.
What is the next course of action to mitigate this critical issue?
Answer: A
Explanation:
In Salesforce Revenue Cloud implementations, especially during User Acceptance Testing (UAT), it is common to encounter discrepancies in expectations versus system behavior. When stakeholders disagree on the nature of a critical issue - whether it is a defect, scope change, or training gap - the correct course of action is to collaboratively review the issue against the signed-off business requirements.
Per the Salesforce Implementation Best Practices, a triage meeting or working session involving the tester, developer, business stakeholder, and project manager should be conducted to:
* Review the documented business requirements and use cases
* Evaluate whether the issue represents a missed requirement, a misunderstanding, or a training need
* Reach consensus on how to classify and resolve the issue
Option A reflects this structured and collaborative approach.
Option B is premature escalation without due diligence and can lead to bypassing quality assurance.
Option C assumes the issue is a bug and skips the critical validation and stakeholder agreement process, risking scope deviation or misalignment.
Exact Extracts from Salesforce Revenue Cloud Documents:
* Salesforce Partner Implementation Guide - "Managing UAT and Defect Triage":"Conduct issue triage sessions with key stakeholders to determine if findings are bugs, enhancements, or training gaps.
Always align resolution path with documented requirements."
* Revenue Cloud Delivery Framework - "Final UAT and Go-Live Readiness":"Do not assume issue type. Instead, validate all critical issues with documentation and team consensus." References:
Salesforce Partner Implementation Guide
Revenue Cloud Delivery Framework
Salesforce Project Governance and UAT Checklist
NEW QUESTION # 109
A Billing Operations user needs to capture customer credits during negative amends and cancellations to represent a negative invoice balance. This information will be reused later for settling invoices before processing payments.
Which Revenue Cloud capability should the Billing Operations user use to do this?
Answer: A
Explanation:
Explanation (150-250 words)
In Salesforce Billing, a Credit Memo is used to record and manage customer credits resulting from negative transactions-such as cancellations, returns, or amendments that reduce invoiced amounts. When a negative amend or cancellation occurs, Salesforce Billing automatically generates Credit Memo Lines to represent the negative value associated with the customer's account balance.
Credit Memos serve multiple purposes: they reflect negative invoice balances, adjust billing records, and can later be applied to open invoices to offset charges or prepare the account for payment settlement. This ensures financial accuracy while maintaining a clear audit trail for adjustments.
By contrast, Debit Memos represent additional charges to customers, while Cash Memos are related to direct cash entries and do not manage negative invoice balances.
Exact Extract from Salesforce Billing Implementation Guide:
"A Credit Memo is used to record and manage customer credits resulting from negative transactions such as cancellations, refunds, or adjustments. These credits can be applied to open invoices or retained for future settlements." References:
Salesforce Billing Implementation Guide - Credit and Debit Memo Management Salesforce Revenue Cloud Billing Data Model - Credit Memo and Invoice Relationships Salesforce Billing Operations Guide - Refunds and Credits Workflow
NEW QUESTION # 110
A product designer created the necessary products and bundles using Product Catalog Management. However, users are not able to see the products while preparing quotes.
Which action should the product designer take to resolve this?
Answer: C
Explanation:
When using Product Catalog Management in Salesforce Revenue Cloud, visibility of products during quote creation (especially through Product Discovery) is controlled by the Context Definition. Contexts allow administrators to define when and for whom products are visible during the product selection process, based on criteria like sales channels, quote type, or other business rules.
If products are not appearing during quote preparation, it is often due to a missing or misconfigured context definition. Assigning the correct Context Definition in Product Discovery Settings ensures that products and bundles are available during quoting based on business logic.
Option A (selecting a selling model) affects how the product is priced and billed, but not its visibility.
Option B (pricing procedure) impacts price calculations, not product discovery or visibility.
Exact Extracts from Salesforce Revenue Cloud Documents:
* CPQ Implementation Guide - "Product Discovery Configuration":"Ensure that context definitions are properly set so that products appear under the right conditions during quoting. Missing contexts will result in products not being visible to end users."
* Revenue Cloud Product Catalog Guide - "Using Context for Product Availability":"Context Definitions act as filters for product discovery. Without proper context mapping, products may not show up for selection." References:
Salesforce CPQ Implementation Guide
Product Catalog Management Documentation
Revenue Cloud Product Discovery Settings Guide
NEW QUESTION # 111
In the context of a quote or order, the administrator needs to include a Product2 custom field for search.
What should the administrator do to accomplish this?
Answer: C
Explanation:
To make a custom field on the Product2 object available for searching and filtering in the Product Discovery or Browse Products experience, the administrator must configure it using the Index and Search Configuration feature in Salesforce Revenue Cloud.
The correct process includes:
* Navigating to the Index and Search Configuration page.
* Selecting the Product2 object.
* Adding the custom field to the list of searchable fields.
* Running the Rebuild Index job to apply the changes.
This process ensures the custom field is indexed and usable in the search API and UI filters during quote or order product selection.
* Option A (list view filter) impacts UI sorting/filtering but not full-text search capability.
* Option C involves altering the Discover Products flow, which is not required if the goal is simply to enable search based on a field - and would introduce unnecessary complexity.
Exact Extracts from Salesforce Revenue Cloud Documents:
* Product Discovery Setup Guide - "Index and Search Configuration":"To make custom fields on Product2 searchable in product discovery, configure the field in the Index and Search Configuration UI and then rebuild the search index."
* Salesforce CPQ Product Catalog Guide - "Custom Fields and Discovery Search":"After adding a field to searchable fields, it is required to run the Rebuild Index job to enable the change." References:
Salesforce Revenue Cloud Product Discovery Guide
CPQ Implementation Guide - Product Catalog Configuration
Salesforce Index and Search Configuration Admin Tool
NEW QUESTION # 112
A sales rep creates a quote with a subscription product called 'Training' with a quantity of 50 and term of 1 year, followed by Order creation, activation, and assetization. The 'Training' asset is then amended on the same day to add eight more seats, followed by Order creation, activation, and assetization.
How many records will be present for Training for each Asset Action and Asset State Period?
Answer: B
Explanation:
Explanation (150-250 words)
In Salesforce Subscription Management and CPQ, Asset Actions and Asset State Periods track changes in asset quantity, pricing, and lifecycle states over time.
When the initial order for "Training" is activated, Salesforce creates:
* One Asset Action for the creation (initial assetization).
* One Asset State Period representing the active subscription for 50 seats.
When the same asset is amended later that day to add eight more seats (quantity change), Salesforce generates:
* A second Asset Action to record the amendment event (quantity increased by 8).
* A second Asset State Period to represent the new asset state (58 seats active).
Each amendment creates a new Asset Action and corresponding State Period because Salesforce tracks historical lifecycle events for traceability, revenue recognition, and audit integrity.
The original state remains closed as of the amendment date, and a new one begins immediately.
Exact Extract from Salesforce Subscription Management Guide:
"Each amendment or change event generates a new Asset Action and corresponding Asset State Period to represent the new effective asset configuration." References:
Salesforce Subscription Management Implementation Guide - Asset Actions and State Periods Salesforce CPQ-Billing Integration Guide - Assetization Process Salesforce Revenue Cloud Data Model - Asset Lifecycle Tracking
NEW QUESTION # 113
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